Constance Hotels & Resorts has been placed first in the Top Small Luxury Hotel Brand category in the Top Luxury Hotel and Brand Report announced by ReviewPro, the leading provider of online reputation and social media analytics for the hospitality industry.
ReviewPro awarded Constance the top position in its Top 25 Best Performing Small Luxury Brands category based on a study of 839,593 guest reviews from sites including TripAdvisor, Booking, Expedia, Hotels.com and Google.
In a breakdown of the reviews analysed Constance was awarded:
- Constance Hotels & Resorts is No 1 on the List of the 25 Top Performers in the Small Brands Category (hotel chains with less than 20 hotels), ahead of brands such as One & Only, Raffles Hotels, Six Senses Hotels and Dorchester Collection.
- Constance Tsarabanjina, Madagascar is ranked 17th with a score of 96.9% among the best worldwide on the list of Individual Hotels 25 Top Performers. Tsarabanjina also ranked 8th out of 25 in terms of Guest Satisfaction with its location.
- ReviewPro also positioned Constance Hotels & Resorts 7th in terms of Customer Service on the list of the Top 25 Performers in the Small Brands Category ahead of brands such as Peninsula, O&O, Leela Palace Hotels and Six Senses.
Putting our customers at the heart of social media
CEO of Constance Hotels & Resorts, Jean Jacques Vallet said “The continued growth of our social media activity means we are able to build deeper relationships with our guests through engaging content on our blog and social media platforms, as well as our website. This leads to more personalised luxury experiences.”
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