Interview with Ashok Bhugoo, Resident Manager at Constance Le Prince Maurice

Ashok Bhugoo is our Resident Manager at Constance Le Prince Maurice, Mauritius. Recently promoted, he gives an insight into developing your career in the luxury hotel industry.

Ashok Bhugoo, Resident Manager at Le Prince Maurice

Ashok Bhugoo, Resident Manager at Le Prince Maurice

Tell us how you got into the hotel industry?

I joined the hotel industry by mere coincidence. I’d just finished school, when one of my cousins told me about a hotel in Mauritius that was starting a training course.

At the time I had no idea how hotels worked. During the training, some of us were asked to help the restaurant during breakfast service. My job was to give the guests their plates as they came into the breakfast buffet. It was my first encounter with guests at a hotel, and I really enjoyed talking to them.

I was so impressed by this first experience of guest contact – I felt like I’d found my world, and this was where I wanted to grow.

How has your career progressed through the years?

Constance Le Prince Maurice

Constance Le Prince Maurice

After working as a trainee restaurant and room service waiter for 18 months, I tried different roles including Waiter, Head Barman, and Food and Beverage Manager.

In 2002, I joined Le Prince Maurice as Food and Beverage Manager before being promoted to Executive Assistant Manager in 2007. Since September 2011, I’ve been working in my new role as Resident Manager.

Tell us about your latest job as Resident Manager at Le Prince Maurice

My role is to assist the General Manager in the day-to-day operations of the hotel. I assist all the heads of departments and give them full support.

I help to ensure our guests needs are met, and that our quality service is maintained at all times. Personal service is very important at Constance hotels, and each guest is treated as an individual.  

What qualities does someone need to make it to management level in this industry?

I’d say the main qualities are self-motivation, passion for new challenges, dedication, good customer service and leadership skills, an eye for detail, being an excellent team player, and taking a neutral stance when resolving conflict.

How are guests’ expectations changing the way services are delivered?

Guests on the beach

Guests on the beach

Constance Le Prince Maurice has a high rate of repeat guests.  Each guest expects to be treated as a unique person, and we ensure that their expectations are met and exceeded. 

We focus on the small touches – the detail – at the right time. We really look after each guest from the time they walk into our hotel until they leave. This princely touch is one the main reasons guests choose to come back here.

You must have travelled a lot with your job – where would you most like to go in the future?

My favourite place is Monaco but I’d like to visit Singapore, Thailand, Greece and New York. I also feel great spending time at home in Quatre Bornes with my family – they are my driving force.

Weekly round up: 17-23 October 2011

This weekly feature offers a round-up of the content on our blog from the past week, in case you missed anything.

Beach bungalow at Lodge Tsarabanjina
Beach bungalow at Lodge Tsarabanjina

Split into categories, it’s another way for you to easily find the posts of value to you.

Competition

  • Name the sea creature: win perfume and wine
    We need your help again to give a pet name to our friendly sea creatures below. Come up with the best name (winners will be chosen by us, so be creative) and you could win.

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Weekly round-up: 10-16 October 2011

Constance Lemuria, Seychelles

Constance Lemuria, Seychelles

This weekly feature offers a round-up of the content on our blog from the past week, in case you missed anything.

Split into categories, it’s another way for you to easily find the posts of value to you.

Special offers

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Weekly round-up: 12-18 September 2011

Constance Lemuria Resort, Seychelles

Constance Lemuria Resort, Seychelles

This weekly feature offers a round-up of the content on our blog from the past week, in case you missed anything.

Split into categories, it’s another way for you to easily find the posts of value to you.

Competition

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Last Night of the Proms 2011

Last night of the proms - in the arena

Last night of the proms - in the arena

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BBC – proms

If you missed it, fear not. You can watch or listen to the last night of the proms, and much more, on the BBC website.

Blog from Phil Hall

Get the inside story from Phil Hall, the BBC Symphony Orchestra’s sub-principal viola player.

Guardian critic’s review

Find out what the critics thought of the night – Erica Jeal from the Guardian gives a detailed account of the night.

Recipe: Curry risotto from Mauritius

L'Archipel restaurant at Le Prince Maurice

L'Archipel restaurant at Le Prince Maurice

This curry risotto comes from the kitchens of Constance Le Prince Maurice. It makes a great mid-week recipe and is easy to prepare.

Take your time stirring the stock into the rice, and enjoy the gentle pace of risotto-making.

Serves 4

Preparation and cooking time: 40 minutes

Ingredients

  • 1 shallot
  • 140g risotto rice (arborio or carnaroli)
  • 15cl dry white wine
  • 2 cloves garlic
  • 1tsp curry powder
  • 3 curry leaves
  • 1 sprig thyme
  • 30cl chicken stock
  • 20g butter + 20g for finishing
  • 1 sprig coriander, chopped
  • 3 tbsp grated parmesan cheese

1. Peel and finely chop the shallots. Sweat them for 2 minutes with the butter in a heavy saucepan. Add the rice, fry it for a few minutes until it whitens.
2. Add the white wine, boil down until dry.
3. Peel and chop the garlic. Add it to the rice with the curry powder, thyme and curry leaves.
4. Gradually add the chicken stock and cook for 18-20 minutes on low heat, stirring constantly. The rice should retain a slight crunch. Add remaining butter, sprinkle with parmesan cheese and chopped coriander. Correct seasoning and serve.