Interview with Ashok Bhugoo, Resident Manager at Constance Le Prince Maurice

Ashok Bhugoo is our Resident Manager at Constance Le Prince Maurice, Mauritius. Recently promoted, he gives an insight into developing your career in the luxury hotel industry.

Ashok Bhugoo, Resident Manager at Le Prince Maurice

Ashok Bhugoo, Resident Manager at Le Prince Maurice

Tell us how you got into the hotel industry?

I joined the hotel industry by mere coincidence. I’d just finished school, when one of my cousins told me about a hotel in Mauritius that was starting a training course.

At the time I had no idea how hotels worked. During the training, some of us were asked to help the restaurant during breakfast service. My job was to give the guests their plates as they came into the breakfast buffet. It was my first encounter with guests at a hotel, and I really enjoyed talking to them.

I was so impressed by this first experience of guest contact – I felt like I’d found my world, and this was where I wanted to grow.

How has your career progressed through the years?

Constance Le Prince Maurice

Constance Le Prince Maurice

After working as a trainee restaurant and room service waiter for 18 months, I tried different roles including Waiter, Head Barman, and Food and Beverage Manager.

In 2002, I joined Le Prince Maurice as Food and Beverage Manager before being promoted to Executive Assistant Manager in 2007. Since September 2011, I’ve been working in my new role as Resident Manager.

Tell us about your latest job as Resident Manager at Le Prince Maurice

My role is to assist the General Manager in the day-to-day operations of the hotel. I assist all the heads of departments and give them full support.

I help to ensure our guests needs are met, and that our quality service is maintained at all times. Personal service is very important at Constance hotels, and each guest is treated as an individual.  

What qualities does someone need to make it to management level in this industry?

I’d say the main qualities are self-motivation, passion for new challenges, dedication, good customer service and leadership skills, an eye for detail, being an excellent team player, and taking a neutral stance when resolving conflict.

How are guests’ expectations changing the way services are delivered?

Guests on the beach

Guests on the beach

Constance Le Prince Maurice has a high rate of repeat guests.  Each guest expects to be treated as a unique person, and we ensure that their expectations are met and exceeded. 

We focus on the small touches – the detail – at the right time. We really look after each guest from the time they walk into our hotel until they leave. This princely touch is one the main reasons guests choose to come back here.

You must have travelled a lot with your job – where would you most like to go in the future?

My favourite place is Monaco but I’d like to visit Singapore, Thailand, Greece and New York. I also feel great spending time at home in Quatre Bornes with my family – they are my driving force.

Architecture and design at Constance Moofushi

Moofushi from the air

Moofushi from the air

Continuing our series on the architectural and design inspiration behind our luxury resorts, here’s an insight into the creativity that went into developing the thrillingly beautiful Constance Moofushi.

A pearl in the middle of the Maldives archipelago, Moofushi is situated on The Jewel Island in the South Ari Atoll.

Opened in November 2010, the island has a unique butterfly design and daring architecture that was developed by Mauritian architect Jean-Michel d’Unienville and French design team Marc Hertrich and Nicolas Adnet of Studio MHNA.

Robinson-Crusoe chic

 

At Moofushi, the focus is on offering the ultimate in bare-foot sophistication – luxury without being flashy.

On arrival by sea plane or water taxi, you can walk barefoot straight onto the sand. At the reception, the welcome desks are made of beautifully worn wood, and the chandelier of recycled glass bottles.

This restful space gives you a sense of the wonderfully quirky and stylish mood this resort exudes.

Environmental consideration

Environmental issues were key to the design. Careful consideration has been taken to preserve the environment through efficient and non-polluting materials. Think luxury and simplicity – wood, ropes, lamps in the spirit of the marine lanterns, huge trunk-like wardrobes in the villas and many other surprises.

Communal spaces and spa

Manta bar

Manta bar on the beach

The team behind Moofushi has created communal spaces where guests can chill out at any time of day. The lounge is a delightful mix of private club meets Ernest Hemingway hang-out – all leather armchairs, bamboo screens and slow-whirring ceiling fans.

Drink in the tropical night air at the bar, or seek out the VIP spot, lounges on the beach, night spots, isolated restaurant tables and the more classical space close to incredible buffets.

The spa is built above the water to provide a fantastically relaxing space, and each treatment room faces the turquoise sea.

Land and water villas

Inside a beach villa at Moofushi

Relaxed luxury at Moofushi

Getting a good night’s sleep is essential on holiday. At Moofushi there are 110 land and water villas to choose from, all set in an intimate location of lagoons, sandbanks and woodlands.

If you choose our stilted accommodation over the water, you’ll get privileged access to the sea and much longed for privacy – especially for those of you on honeymoon.

 

 

Architectural design at our Constance resorts

Entrance to Constance Le Prince Maurice, Mauritius

Entrance to Le Prince Maurice

Constance resorts have earned themselves a reputation for elegance and an attention to personal service that makes you feel you’ve joined a luxury members’ club.

But what these resorts also offer are beautifully proportioned spaces in which you can totally unwind and relax.

In the first of our series, here’s an insight into the work of the architectural and design teams behind Constance Le Prince Maurice.

Constance Le Prince Maurice, Mauritius

Lotus lounge at Le Prince Maurice

Lotus lounge at Le Prince Maurice

Le Prince Maurice is our deluxe 5* resort in Mauritius, and part of the exclusive Relais & Chateaux group.

Mauritian architect Jean Marc Eynaud was the mastermind behind the resort, which opened in 1998 after 9 months of construction and more than 3 years of planning.

Architectural vision

When designing the entrance to the hotel, the architects and concept designers were inspired by Greek temples and the way a succession of halls lead to a god or goddess.

As you approach the main entrance of Le Prince Maurice, steps take you up to a walkway over a small wooden bridge. Ahead, 2 columns narrow the field of vision, before opening up to a wide area where you enjoy panoramic views of the resort.

And if you arrive at night, the visual effects are inverted as the focus flips onto the hotel itself with the architectural play on perspective coming from the lights.

Feng Shui harmony

Dawn at Le Prince Maurice
Dawn at Le Prince Maurice

Feng Shui principles were used when designing the hotel, and the result is a triumph. Anyone who spends time in this energising space is treated to a wonderful sense of equilibrium and well-being. Here are some of the key elements at play.

  • Beds are high above floor level to help the circulation of Qi, or energy.
  • In the first hall of L’Archipel restaurant, internal concrete columns are at the centre of the hall (the wooden ones are external) increasing the concentration of energy in the centre of the space.
  • The Lounge Bar design is dedicated to the lotus flower, the symbol of life and the interplay of the yin and yang.
  • The gardens have been created to give a natural impression with touches that are at first invisible to the eye – hundreds of night jasmine start to flower when the sun sets, filling the air with their heady perfume.

Find out more about our Constance resorts

If you want to know more about these and some of our other resorts, check out these other articles:

 

New Spa & Wellness Manager joins the team at Constance Halaveli

Marissa Garcia Junio

Marissa Garcia Junio

Marissa Garcia Junio has  joined our team as Spa & Wellness Manager at Constance Halaveli, Maldives.

Marissa brings with her a wealth of experience having worked previously at Per Aquum Spa at Full Moon Resort, CoCo Palm and pre-opening Spa Director of Alila Villas.

Welcome to the team!

 

Exciting new menu at Jing, Constance Halaveli

Jing restaurant

Fabulous setting at Jing

Awaken the senses with a tantalising new menu at Jing, our South East Asian restaurant at Constance Halaveli.

The new menu has been inspired by the fresh flavours from South East Asia coupled with modern day cooking techniques. Our chef will take you on an intrepid culinary journey of discovery.

Here’s a sneak peek at what’s on offer:

  • Waldoff Made Over –  a modern twist on a classic salad
  • Lobster Bisque – rock lobster croquette & warm artichoke salad
  • Asian Mushroom Soup – summer truffles with Shimeji & Pencil Asparagus
  • Red Thai Curry Cappuncino – a Jing signature red thai curry soup with coconut air
  • Seared Diver Scallops – with Teriyaki Risotto and Hijiki & Kaffir Lime Cloud
  • Soya Raviolli Alaskan King Crab & Sevruga Caviar
  • Roasted Kumera & Ginger Gnocchi – kumera is a native New Zealand sweet potato
  • Garlic & Curry Leaf Spiced Chicken Sous Vide – this dish requires a special cooking method called Sous Vide. It cooks in a warm water bath for approximately 1 hour to deliver succulent tender meat.
  • Textures of Apple, 5 different ways to have an apple – apple as gelée, apple sorbet, apple espuma, apple compote and apple crumble.

Jing - the perfect venue for a taste discovery.

Working to protect the environment at Constance Halaveli

Constance Halaveli water

Mineral water produced at Constance Halaveli

Since March 2011, Constance Halaveli has been producing its own-label still and sparkling mineral water.

By turning tap water into mineral water using our own bottling plant, we’ve reduced the need for plastic water bottles in the resort, helping to protect the natural environment around us.

We use a 7-stage filtration system to produce 200 1 litre bottles of both still and sparkling water, and 50 half litre bottles every day.

Our Halaveli still water is provided with our compliments in each of the villas at the resort. The smaller bottles are provided free of charge at our Spa de Constance.